The first tier of the Loyalty Program, Frequent Diner, is a lifetime membership that is open to all. Simply download our latest mobile app, navigate to “REGISTER,” fill out your basic information and you can immediately start earning points at any Wooloomooloo Group restaurant in Hong Kong and Singapore.

If you do not have enough points to retain your Steakholder membership, your status will be automatically changed on the date that your annual points expire. If you are a Frequent Diner, there is no membership expiry date and you can continue to earn points and redeem rewards. Please note that points are always valid for one year from the effective date of your membership.

There is no need for cards, as your unique QR code acts as your membership identification. Simply present your member QR code for scanning whenever you earn points or redeem rewards.

After signing up, you will receive an email with your login instructions and default password. Your email serves as your login name and you can change your default password any time under “MY PROFILE.”

Your membership and your points are non-transferrable. Only your unique QR code can be used for scanning whenever you earn points, redeem rewards or qualify for discounts. Screenshots of your member QR code will not be accepted, as the app generates a new code each time you use it. Verification of the member’s identity, including credit cards or other identification, may be required.

iOS9 or above, Android 4.1 or above (operation of the app may slightly vary on different devices).

Unfortunately, a smart device is required for downloading our mobile app. If you do not have access to a smart device, please contact us and we will try to find a solution for you. Please note we do require your email and mobile number for verification purposes.

All membership tiers allow you to earn one point for every HK$10 or S$1 spent (excluding service charge, gratuity and GST, if applicable) on all dine-in food and beverage consumption at our restaurants in Hong Kong and Singapore. Simply present your membership QR code at any of our restaurants before settling your bill.

Yes, your points are valid for one year and your membership’s effective date also acts as the expiry date for your annual points. For instance, if you join our Loyalty Program on July 1st, your annual points expiry date will be June 30th the following year.

Your membership and your points are non-transferrable.

Rewards that are in eCoupon format, such as our Dining Cards, 2-for-1 Set Lunch deals and other menu items, can be redeemed directly on our mobile app. Other merchandise can also be redeemed on our mobile app, such as leather wine bags, candle holders and more, but they can only be picked up directly at your preferred restaurant location. All redeemed items can be viewed in the “REDEEMED REWARDS” section, located under “GIFT LIST.” Each reward has a different expiry date, so please refer to our terms and conditions for more details.

Simply present the eCoupon’s unique QR code for scanning, and the applicable Dining Card balance, food or beverage item will be deducted from your bill. Before picking up a gift, simply select the restaurant location that you would like to redeem your reward from.

Each reward has its own range of valid dates. Please refer to the terms and conditions under each reward item for more details.

All redeemed rewards are final and cannot be returned or exchanged, unless the redeemed item is defective or damaged at the time of receipt. If that is the case, please contact our staff and we will be more than happy to help you exchange the reward item.

Downloading the mobile app is highly recommended, as it is the primary way to earn, manage and spend your accumulated points.

An internet connection is required as the app generates a new and unique member QR code every time you use it. Free Wi-Fi is available at all of our restaurants.

Our app and database is a real-time operating system that processes data as it comes in, usually without buffer delays. In case of technical issues, we aim to respond and solve all challenges within 24 hours.

Unfortunately, we do not offer an extension period for your annual points, and all unredeemed points will be forfeited after the day of expiry. We will send you a friendly reminder of your points expiry date one month in advance with your latest points balance.

Yes, you can view your last 10 transactions under “MORE” page and then tapped “PURCHASED HISTORY” on the mobile app.

You can directly update your account details at any time on this mobile app under “PROFILE” logo on top of your right hand side, then press “UPDATE” button.